Policy Page

for your protection as well as ours

This policy outlines the procedures, responsibilities, and standards governing the recruitment and placement of job seekers through City Fidelity. It applies to all employers, job applicants, and field agents engaging with our services.

  1. Scope

This policy applies to:

  • Employers seeking recruitment services
  • Job seekers applying for placement
  • Field agents working under City Fidelity
  • Internal recruitment and administrative staff

For Employers

  1. Employer Obligations
  1. Accurate Job Information: Employers must provide a detailed job description, including job title, responsibilities, location, required qualifications, working conditions, and remuneration.
  2. Legal Compliance: Job offers must comply with labor laws, safety regulations, and wage standards.
  3. Timely Feedback: Employers are expected to provide timely feedback on shortlisted candidates and placement outcomes.
  4. Work Environment: Employers must ensure a safe, non-discriminatory, and legally compliant workplace.
  5. Payment Terms: All agreed recruitment service fees must be paid as scheduled. Non-payment may result in suspension of services.
  1. Our Commitments to Employers
  • Shortlist only qualified, verified candidates
  • Conduct background checks and interviews as needed
  • Ensure each candidate undergoes screening and training
  • Provide replacements in case of non-performance (within agreed timeframes)
  • Monitor and support employees post-placement where applicable

For Job Seekers

  1. Applicant Responsibilities
  1. Truthful Information: Applicants must provide accurate information regarding identity, qualifications, work history, and legal status.
  2. Compliance with Instructions: Applicants must follow recruitment procedures, attend interviews, and complete all requested documents or tests.
  3. Conduct: Applicants must behave professionally throughout the recruitment and placement process. Misconduct may result in disqualification.
  4. Readiness: Only apply if you are willing and ready to work. Accepting a role and failing to show up may result in blacklisting.
  1. Our Commitments to Job Seekers
  • Ensure fair and equal access to job opportunities
  • Never charge illegal or hidden fees for placement
  • Offer training and orientation where necessary
  • Keep personal information confidential and secure
  • Provide feedback and support throughout the process

Confidentiality & Data Protection

  • All information submitted by employers and job seekers will be treated with strict confidentiality.
  • Data will be used solely for recruitment purposes and managed in accordance with data protection laws.
  • We do not sell or share personal data with third parties without explicit consent.

Prohibited Practices

City Fidelity does not engage in:

  • Selling jobs or placements
  • Discriminatory recruitment practices
  • Child labor or forced labor
  • Demanding payment from job seekers (unless clearly stated as optional admin/training fees)

Dispute Resolution

Any complaints or disputes arising from our services can be reported via:

  • Email: hr@cityfidelity.com
  • Phone: 08164300500
  • Or through the contact form on our website

All issues will be investigated and resolved fairly, within a maximum of 7 working days.

✅ Agreement & Compliance

By engaging with City Fidelity, all parties agree to comply with the terms outlined in this policy. Failure to comply may result in blacklisting, suspension of services, or legal action depending on severity.